Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics
“Calabrio is taking the world’s contact centers to the cloud,” said John Park, Calabrio’s Chairman of the Board and Member at KKR. Read more from Contact Center World here.
Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics2018-11-262018-11-26https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.