Minneapolis, MN — October 10, 2012 — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the 2012IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.
The Calabrio ONE suite version 8.9 featured new versions of Calabrio Call Recording, Calabrio Quality Management and Calabrio Workforce Management, including a dynamic dashboard capability, with the ability to drill down on the detail within one analytics widget to change the scope of all related widgets within the dashboard, and ultimately drill into root cause data for further analysis and action. Also introduced was a real-time recording monitoring application, which monitors recording states and alerts in the event of an outage, providing peace of mind for mission-critical compliance recording applications.
Also released was the newest Calabrio Speech Analytics, the first speech analytics application to be fully-integrated within Calabrio’s comprehensive workforce optimization framework. Calabrio Speech Analytics allows customers to now access analytics dashboards within the Calabrio ONE dashboard interface. With a single, simple sign on, supervisors, managers, evaluators and analysts can access a unified view of contact center performance metrics from Calabrio’s Quality Management, Workforce Management, and Speech Analytics for ease and clarity. Results are 100% actionable, meaning analysts have full access to consolidated performance reports, Quality Management evaluation forms, and export capabilities to be used for coaching and training.
“Technology is the key to the success of any contact center. This award program acknowledges the achievers in the advancement of contact center technology and distinguishes the best in the IP contact center technology,” said Rich Tehrani, CEO, TMC. “TMC is pleased to honor Calabrio with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
For more information about TMC, please visit www.tmcnet.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at https://www.calabrio.com/.
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or join our LinkedIn group. Subscribe or visit www.itmag.com.
About TMC:
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M
Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp; MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, please visit www.tmcnet.com.
