Minneapolis, MN — July 12, 2012 — Calabrio announced today that TMC, a global, integrated media company, has given Calabrio Speech Analytics a Customer Interaction Solutions 2012 Speech Technology Excellence Award.
By cutting through the complexity of contact center software at all levels – implementation, integration, training, support and the daily user experience – Calabrio offers a robust yet simple alternative, which offers customers a greater return with less operational complexity and cost. Calabrio Speech Analytics is the first Web 2.0-based Speech Analytics application to be fully-integrated within a comprehensive workforce optimization framework, making it easier for businesses to implement. The Calabrio ONE software suite now offers speed, ease-of-use and flexibility for customers seeking an analytics-driven application to ensure companies have greater insight into compliance, quality and accuracy for peace of mind.
“Calabrio’s goal is to drive Speech Analytics into organizations in a powerful yet flexible way and bring structure to the most unstructured data, which is voice,” said Tom Goodmanson, president and CEO of Calabrio. “This is in keeping with Calabrio’s commitment to deliver a workforce optimization suite that scales up and down the enterprise like no other product in the market. This award further motivates Calabrio’s efforts to provide contact centers with pioneering applications that are easy to use and provide influential results.”
“Calabrio has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. Calabrio Speech Analytics has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
Covering call center technology for three decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. The 2012 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients.
The Speech Technology Excellence Awards are published in the July/August 2012 issue of Customer Interaction Solutions. Continuing its 30-year tradition of evolving with the latest trends in the customer service and engagement, Customer Interaction Solutions magazine will become TMC’s CUSTOMER Magazine in September 2012.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. The Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio has achieved the highest status of Preferred Solution Developer in the Cisco Developer Network (CDN). Find news and information at www.calabrio.com.
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Continuing its 30-year tradition of evolving with the latest trends in the customer service and engagement, Customer Interaction Solutions magazine will become TMC’s CUSTOMER Magazine in September 2012. Please visit www.cismag.com.
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the TMC’s CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.
For more information about TMC, visit www.tmcnet.com.