Calabrio Speech Analytics Honored for Exceptional Applications
Minneapolis, MN — Calabrio announced today that TMC, a global, integrated media company, has granted Calabrio Speech Analytics with a 2013 Speech Technology Excellence Award, presented by CUSTOMER magazine.
Calabrio Speech Analytics allows 100% of calls to be reviewed while providing actionable results. With Calabrio Speech Analytics contact centers can create keyword searches quickly and easily. The intuitive dashboard and flexible search parameters offer the tools to pinpoint and analyze calls more efficiently and effectively. With the data gathered through Calabrio Speech Analytics, contact centers can pinpoint trends, competitive issues, and opportunities for better coaching and training. Calabrio Speech Analytics is the first speech analytics application to be fully-integrated within a comprehensive workforce optimization framework, Calabrio ONE. Through the Web 2.0 framework of Calabrio ONE, analysts can access consolidated performance reports and Quality Management evaluation forms to complete the picture.
“Calabrio Speech Analytics is intuitive, easily turning unstructured phone transactions into big data that can be sorted, evaluated, and acted upon in a cost-effective manner,” said Kristen Jacobsen, Director of Marketing at Calabrio. “We are honored to receive this award as we strive to push the envelope and make Speech Analytics accessible to all contact centers.”
“Calabrio impressed our editors with their innovative offering, Calabrio Speech Analytics,” said Rich Tehrani, CEO, TMC. “Calabrio solutions continually improve the bottom line for customers and represent a significant advancement for speech applications.”
CUSTOMER magazine, formerly Customer Interaction Solutions, has covered call center technology for over three decades. It has seen the rise of predictive dialers, VoIP call center agents and speech technology becoming more prevalent in both wireline and mobile applications.
The Speech Technology Excellence Awards were published in the July/August issue of CUSTOMER.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics, and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a Technology Partner in the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
About CUSTOMER:
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.
About TMC:
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 – HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.
