Calabrio ONE Honored for Exceptional Innovation
Minneapolis, MN — January 6, 2015 — Calabrio ONE has been named a 2015 CUSTOMER Product of the Year award winner by TMC, a global, integrated media company. The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Calabrio with a 2015 Product of the Year Award,” said TMC CEO Rich Tehrani. “Its Calabrio ONE solution has proven deserving of this elite status and I look forward to continued innovation from Calabrio in 2015 and beyond.”
“Calabrio is honored to receive this distinguished recognition for exceptional innovation within our comprehensive Calabrio ONE product suite,” said Calabrio CEO Tom Goodmanson. “We remain committed to providing excellent Workforce Optimization and Analytics solutions for large and small organizations alike. And our commitment to product innovation is now, and will continue to be, based on direct feedback from our large and growing base of loyal customers around the globe. Calabrio provides software solutions to meet the needs of people, first and foremost. We would like to thank TMC and CUSTOMER magazine for this honor.”
Calabrio ONE solutions—including Call Recording, Quality Management, Workforce Management and Analytics—are installed on more than 1.3 million desktops spanning more than 4,000 customers worldwide. Calabrio ONE redefines workforce optimization (WFO), allowing contact centers to personalize and optimize the toolset for each user: agents, supervisors, managers, knowledge workers and executives. The suite can leverage common underlying data, minimize cross-application administration, and is easily implemented and managed. Calabrio ONE helps customers provide excellent customer service, manage effectively, and keep the contact center in line with business goals.
About Calabrio, Inc.
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company’s integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a “Visionary” for three consecutive years by Gartner in its Magic Quadrant for Contact Center Workforce Optimization (2012/2013/2014)*. The company also is a member of the Cisco Developer Network (CDN), and a technology partner within the Avaya DevConnect program. For more information about Calabrio, visit www.calabrio.com.
*Gartner, Inc. “Magic Quadrant for Customer Engagement Center Workforce Optimization” by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
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