Calabrio Speech Analytics Honored for Exceptional Innovation
Today’s contact centers are faced with the challenges of harnessing massive amounts of data from multiple channels of customer interaction. Calabrio took these challenges into consideration, releasing the newest Calabrio Speech Analytics, the first speech analytics application to be fully-integrated within a comprehensive workforce optimization framework. Most contact centers only evaluate 1% of their calls. Calabrio Speech Analytics allows 100% of calls to be reviewed, which allows contact centers to pinpoint trends, competitive issues, and opportunities for better coaching. Organizations can gain market insights that can drive pricing and competitive strategies.
Calabrio Speech Analytics lets contact centers ease into the very real benefits of speech and content analytics at their own pace, with help available along the way. Calabrio Speech Analytics integrates with Calabrio ONE, the first and only contact center suite of its kind in an innovative Web 2.0 framework. Its ease of use is second to none with an intuitive user interface that targets the most important data and sets it in front for immediate action before there is an impact on the business.
“As an easy-to-use, smart and simple solution, Calabrio Speech Analytics makes analytics technology accessible to more users. Our phonetics-based approach is faster and easier to deploy than other speech-to-text based solutions,” said Kristen Jacobsen, Director of Marketing at Calabrio. “We are honored to receive the 2012 Product of the Year Award as we continue to help our customers achieve their goals.”
“Calabrio was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Calabrio Speech Analytics has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a Technology Partner in the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.