Calabrio Renews Calabrio Freedom Program, Empowers Contact Centers to Make the Switch | Calabrio

Amid industry consolidation and uncertainty, Calabrio Freedom offers companies a clear pathway to upgrade to next-generation WFO and Analytics software for greater long-term value

Minneapolis, MN — Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today renewed its Calabrio Freedom program, an incentive program that makes it easy and affordable for organizations to move beyond unsuitable vendor relationships and upgrade to the Calabrio ONE® Workforce Optimization Suite. The program creates an easy pathway for companies affected by vendor consolidation by empowering them to move forward with next-generation technology, receive greater long-term value, and drive customer service improvements that increase business momentum.

“In a market filled with consolidation and uncertainty, Calabrio continues to be independently strong and growing,” said Tom Goodmanson, president and chief executive officer of Calabrio. “We’re pleased to extend the Calabrio Freedom program for customers of CallCopy and Oaisys, for example, who are seeking stability after recent mergers within the marketplace; to free them from uncertainty of support and commitment due to acquisition by a platform vendor. Calabrio Freedom is all about creating value and protecting customers from an uncertain future.”

Calabrio meets customers where they are. The modern architecture of Calabrio ONE provides customers with the flexibility and security to manage critical WFO operations on premise or in the cloud, is scalable from small to enterprise-class contact center operations, and enables customers to operate on the ACD platform they choose.

Gartner has positioned Calabrio as Visionary for two years running in the Magic Quadrant for Contact Center Workforce Optimization*. In 2013, more than 400 customers switched to Calabrio and its solutions, driven by the company’s product innovation, low total cost of ownership and customer service.

The Calabrio Freedom program allows companies to realize the long-term benefits of integrating and unifying their WFO solutions: a move that, according to Gartner, can reduce the total cost of ownership of WFO tools by 20 percent over five years when integrated. Calabrio customers integrate the suite of solutions at four times the industry average.

The Calabrio Freedom Program offers aggressive incentives for companies ready to make the switch.

A complete list of product announcements, industry accolades and other company news is available in Calabrio’s Media Center.

For more information about Calabrio and Calabrio ONE, visit

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop and text analytics, and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at

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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

*Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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