Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed CDW Berbee as a reseller of Calabrio’s workforce optimization products.
CDW Berbee is a full-service integrator of unified communications and contact center products and a leading Cisco partner, having received global and national awards from Cisco for the past six years. They offer solutions that easily integrate a customer’s existing platform and application with Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express. CDW Berbee will now offer Calabrio Workforce Management and Calabrio Quality Management products as part of the Cisco Unified Contact Center Enterprise solution.
“We find the ease of integration with the Cisco contact center platform and desktop to be a key advantage of the Calabrio suite,” said Kevin DeMers, Unified Communications solution manager of CDW Berbee. “With Calabrio, we can deliver a reliable solution that helps our customers to continuously improve the performance of their contact centers in order to support the goals of their business.”
“We are thrilled to have CDW Berbee join us as a reseller,” said Ralph Flamini, vice president of Worldwide Channels for Calabrio. “They have built a very strong reputation in the industry for delivering innovative and technically sound unified communications and contact center solutions. Given their in-depth knowledge and experience with contact center applications and proficiency with the Cisco platform, they are well tooled to deliver successful Calabrio solutions to their customers.”
The Calabrio suite integrates a variety of applications that increase contact center efficiency and effectiveness in key areas, such as improving the customer experience and contributing to improved revenue and profitability goals. At the same time, Calabrio makes it easier for IP-based contact center organizations to deploy, support and use the software so that they can realize results from their investment. For example, Calabrio customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate within their teams to impact performance – all from a common desktop.
About CDW Berbee
CDW Berbee is a proven partner for IT solutions, including unified communications, security, remote managed services, information worker solutions, and virtualization and optimization. CDW Berbee’s Enterprise Hosting Centers deliver hosted applications, co-location, and managed services to clients nationwide. CDW Berbee is a leading provider of technology for business and is among a handful of companies to achieve the highest level of partnership with our strategic partners Cisco, IBM, and Microsoft. CDW Berbee has offices in Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin. Additional information about CDW Berbee is available at www.berbee.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets a comprehensive suite of customer interaction and workforce optimization software that’s easy to implement, use and maintain in new IP-based customer interaction networks. By integrating workforce optimization within the agent and supervisor workflow, Calabrio helps customers align their contact center business processes and performance with their business objectives. Calabrio distributes their software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 500,000 desktops. Find news and information at www.calabrio.com.
For Immediate Release
Dave Boxum, Weber Shandwick