Minneapolis, MN and Orlando, FL — March 5, 2007 — Calabrio Software, a leading provider of
workforce optimization and unified desktop software, today announced at VoiceCon the launch of its channel partner reseller program to expand the company’s growth by helping partners broaden their own product offerings by reselling or referring Calabrio’s best-in-suite customer interaction and workforce optimization software products. Calabrio signed its first two channel partners – CMB Technologies and JAM IP – to the new program.
To help partners enhance the value they provide to their customers and gain additional revenue, the reseller program provides supporting marketing and sales tools as well as ongoing support from Calabrio channel management. Ultimately, the program is designed to provide customers with continuous business improvement in the contact center.
CMB Technologies will resell Calabrio’s full suite of customer interaction products that leverage unified communications technologies, including Calabrio Vision, the company’s newly introduced call center reporting and analytics software, as well as Calabrio Quality Management and Calabrio Workforce Management. CMB Technologies partners with Cisco Systems and its channel partners to engineer business and support solutions that increase employee productivity and reduce overhead, while at the same time improving customer satisfaction. CMB is a full service integrator of Unified Communications.
“The Calabrio software suite allows CMB to bring to customers leading edge software to ensure the most productive use of a customers contact center resources,” said Dave Chiarello, president of CMB Technologies. “The Calabrio software suite brings defined business value to customers, while ensuring high value services for CMB to their customers.”
JAM IP, a Kingston Communications business based in the UK, will resell Calabrio’s full suite of customer interaction products, including Calabrio Vision, Calabrio Quality Management and Calabrio Workforce Management. JAM IP specializes in multi-channel IP contact centre technology and delivers advanced solutions to small and large organizations. It designs and implements integrated multimedia applications for IP Contact Centers including screen pop–ups, text to speech, voice authentication, self serve applications and speech recognition.
“We are excited to be offering the Calabrio Unified Interaction Suite in our portfolio,” said Mark Pritchard, product director for JAM IP. “Some of our customers are smaller organizations, so workforce optimization and business intelligence solutions are often out of their reach due to cost justifications. We like the fact that we can offer one packaged suite for workforce optimization and business intelligence that retains best-of-breed and still offers good value for smaller contact centers.”
“These new relationships are a win-win-win for all companies and customers involved. We’ve
deepened our ties with some of the best resellers around, and they gain direct support to provide customers with solutions that help drive continuous process improvement in the contact center, unify customer interaction, and provide insight necessary to align performance with corporate strategy,” said Ralph Flamini, vice president of Worldwide Channels for Calabrio Software. “The near future will show how CMB Technologies and JAM IP will deliver higher value to their client base and new customers.”
About Calabrio Software
Calabrio Software develops and markets customer interaction software, workforce optimization software and business intelligence software. By integrating workforce optimization within the team’s daily workflow, Calabrio helps customers align their contact center business processes with their business objectives. Find news and information at www.calabrio.com.
For Immediate Release
Niki Larsen, Weber Shandwick