Minneapolis, MN — May 29, 2007 — Calabrio Software, a division of Spanlink
Communications and a leading provider of customer interaction and workforce optimization
(WFO) software, announced today that Technology Marketing Corporation’s (TMC)
Communications Solutions (www.tmcnet.com/) has named Calabrio Workforce
Management (WFM) as a recipient of a 2006 Product of the Year Award.
“When the average contact center spends more than half of its budget on human capital
resources, effective workforce management can have a huge impact on customer service and
satisfaction by improving contact center efficiency and costs,” said Tim Kraskey, vice president of marketing and business development for Calabrio Software. “This award confirms our commitment to developing software that aligns our customers’ business processes with their business objectives for a positive impact on contact center performance.”
Calabrio Workforce Management enables businesses to improve customer interactions by
making supervisors and agents more productive in how they manage and schedule their time, interact with customers, and collaborate with their teams for better customer interactions. The software offers up to 99.5 percent scheduling accuracy and includes workforce scheduling, forecasting, adherence and reporting capabilities, which can extend to agent and supervisor desktops. Additional features include key performance indicators and metrics, skills- and performance-based scheduling, vacation scheduling, and payroll integration.
“Calabrio has been recognized with a 2006 Product of the Year Award for their
excellence in technological advancement and application refinement,” said Rich Tehrani, TMC
President and Group Editor-in-Chief of Communications Solutions, “Calabrio has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and
accomplishments and look forward to more innovative solutions from them in the future.”
The seventh annual Communications Solutions Product of the Year Award
recognizes the vision, leadership and attention to detail that are the hallmarks of the
prestigious award. The most innovative products and services brought to market in 2006
have been selected as recipients of this year’s Communications Solutions Product of the
Year Award for their groundbreaking achievement.
The 2006 Product of the Year Award winners can be found on the Communications
Solutions Web site.
About Calabrio Software
Calabrio Software develops and markets customer interaction software, workforce optimization software and business management software. By integrating workforce optimization within the team’s daily workflow, Calabrio helps customers align their contact center business processes with their business objectives. Calabrio is the software products division of Spanlink Communications. Find news and information at www.calabrio.com.
Technology Marketing Corporation (TMC) publishes four print publications: Customer
[email protected] Solutions, INTERNET TELEPHONY Magazine, IMS Magazine and Unified
Communications (launching summer 2007). TMCnet, TMC’s Web site, is the leading source of
news and articles for the communications and technology industries. Ranked in the top 0.003
percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors
each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY
Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0
Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor
amazon.com is affiliated with TMCnet.)
For Immediate Release
203-852-6800, ext. 142