Calabrio Software Wins 2006 Product of the Year Award | Calabrio

Minneapolis, MN — March 21, 2007 — Calabrio Software, a division of Spanlink
Communications and a leading provider of workforce optimization and unified desktop
software, today announced that Calabrio Workforce Management received the 2006
Product of the Year Award from Customer Inter@ction Solutions magazine. The product,
formerly called Spanlink CALABRIO Workforce Management, was honored with the
award for demonstrating excellence in vision, leadership and attention to detail.

“When the average contact center spends 65 percent of their budget on human
resources, effective workforce management can have a huge impact on customer service,
customer satisfaction and contact center efficiency and costs,” said Tim Kraskey, VP of
Marketing and Business Development of Calabrio Software. “Calabrio Workforce
Management was designed to do just that – have a huge impact for our customers. This
award confirms our commitment to developing software that aligns our customers’
business processes with their business objectives for a positive impact on contact center

Calabrio Workforce Management software enables businesses to improve
customer interactions by making supervisors and agents more productive at all stages of
customer interaction, including how they manage their time, interact with their customers
and collaborate with their teams. The software offers workforce scheduling, adherence,
key performance metrics and additional reporting capabilities into the agent and
supervisors desktop views. Additionally, the product offers unmatched forecasting and
scheduling accuracy – up to 99.5 percent – as well as a full range of additional capabilities
such as skills- and performance-based scheduling, key performance indicators (KPIs),
vacation scheduling, payroll integration, and much more.

Calabrio Workforce Management allows companies to manage multi-site (virtual)
contact centers in multiple time zones and support multi-lingual systems, operating in
multiple languages simultaneously.

“Each year, Customer Inter@ction Solutions magazine recognizes companies that
have demonstrated excellence in technological advancement and application
refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of
Customer Inter@ction Solutions. “Calabrio has proven they are committed to quality and
excellence in solutions that benefit the customer experience as well as ROI for the
companies that use them. I am pleased to honor their hard work and accomplishments
and look forward to more innovative solutions from them in the future.”

Selected by the editors of Customer Inter@ction Solutions, this annual award is
given to companies that have introduced groundbreaking products within the past 12
months. For a list of award winners, visit

About Calabrio Software
Calabrio Software develops and markets customer interaction software, workforce
optimization software and business intelligence software. By integrating workforce
optimization within the team’s daily workflow, Calabrio helps customers align their
contact center business processes with their business objectives. Find news and
information at

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