Minneapolis, MN — April 6, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Strategic Products and Services (SPS), a leading Unified Communications System Integrator and managed services provider, today announced a partnership that will bring industry-leading customer engagement software to new markets.
SPS helps clients across the world assess, plan and optimize contact center solutions to ensure a positive customer experience across every interaction. SPS brings more than 25 years of experience as a systems integrator and managed services provider, which affords it the necessary experience to help companies integrate the entire Workforce Optimization (WFO) application suite. Combining applications like call recording, quality management and analytics improves clients’ business process and maximizes the value behind each interaction. Together, Calabrio and SPS equip and empower companies to gain an edge on the competition and accelerate overall business growth.
“We’re at an exciting time where we’re experiencing tremendous growth and recognition in the industry,” said Tom Goodmanson, President and CEO of Calabrio. “SPS is well-respected for driving its clients towards new integration strategies. It’s a perfect match for helping us extend our vision of making the contact center a key informant of business strategy and a driver of growth. This partnership helps us deliver that message to new audiences.”
“Calabrio has been recognized as a leader in the industry for its commitment to delivering solutions that drive customer engagement strategies,” said Kathy Sobus, Office of the CTO, Customer Experience Practice Leader at SPS. “We value Calabrio’s expertise and look forward to working together to help our clients deliver an exceptional customer experience that drives business outcomes with the best technology in the market.”
Strategic Products and Services (SPS) is a global, multi-vendor IT solution provider for unified communications (UC). With documented and repeatable processes, deep knowledge, broad competencies and certifications, we enable clients to optimize their business with custom end-to-end communication solutions – from strategy and design through implementation, support and managed services.
Having achieved more than 25 years of profitable growth, SPS has offices across North America and the United Kingdom. The company is also a founding member of the Intelligent Communications Alliance (ICA), a global partner network providing multi-national customers with a consistent approach to pricing, design, installation and support of integrated business solutions. Visit www.spscom.com to learn more. Follow @SPSTechbeat on Twitter.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.