Calabrio Supercharges Workforce Optimization with Analytics for Customer Engagement - Calabrio

Calabrio is a vendor of workforce optimization software whose core product is Calabrio ONE. It includes the common workforce optimization applications: call recording, quality management, workforce management and analytics. The company is rated Hot in our 2015 Workforce Optimization Value Index, and its product suite is the highest rated in the Usability category […] Read more from this post.

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