Calabrio User Conference to Amplify Customer and Employee Engagement | Calabrio

 Calabrio Customer Connect features 65+ breakout sessions with 30 customer speakers, ask the experts sessions and a new partner experience

Minneapolis, MN — August 23, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced today it will kick off its 2018 Calabrio Customer Connect (C3)  customer conference series September 10-13, 2018 at the Gaylord Opryland Resort in Nashville, Tenn.

Calabrio C3 will also be held October 8-9, 2018 at the Grange City Hotel in London. One of the leading conferences for customer engagement experts, this year’s C3 events will focus on how organizations can amplify connections with customers and employees.

“Today’s contact center is a critical source of customer data. Companies that analyze interactions across channels develop a complete view of the customer and harness insights that drive business decisions,” said Tom Goodmanson, president and CEO of Calabrio. “Our customers leverage Calabrio for seamless customer and employee experiences. We’re excited to bring together our customer and partner community to learn, network and celebrate our shared successes in creating the modern contact center.”

At C3 in Nashville, more than 30 customers, including, Paychex, TD Ameritrade and Young Living Essential Oils, along with Calabrio experts, will share best practices and lessons learned utilizing Calabrio ONE to capture and report on customer and employee data to drive business results. These experts will share how to turn the contact center into a centralized source for data and close the customer journey loop with valuable insights from the contact center. Highlighted sessions include:

  • The True Cost of Failing to Measure Customer Satisfaction
  • Workforce Engagement Management (WEM): So Much More Than an Acronym
  • From Drudgery to Discipline to Delight: Practical AI Implementations
  • Don’t Let Analytics Sit on the Sidelines: Four Ways to Put It to Work

New this year, Calabrio will host a Partner Experience featuring partner-only breakout sessions, software release sneak peeks and an extended Solutions Expo featuring sponsor booths. C3 2018 sponsors include: ATS, CDW, ConvergeOne, Five9, ServiceNow, ShoreGroup and Virteva.

Calabrio CEO Tom Goodmanson will kick off the keynote session at the famed Grand Ole Opry with a discussion on modernizing the customer service organization, followed by music from award-winning singer-songwriters that are the creative minds behind some of today’s most popular country songs.

In addition, live from the Grand Ole Opry stage, Calabrio will announce the winners of its second annual ONE Awards, which recognize organizations who are leveraging Calabrio to drive the future of workforce optimization, and customer and employee experience.

Learn how to amplify your connection and register at the C3 US website.

For more information on C3 EMEA and to register, visit the C3 website.

About Calabrio Customer Connect
Calabrio’s annual user conference, Calabrio Customer Connect, is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practices and lessons learned with their peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.

About Calabrio
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Find more at and follow @Calabrio on Twitter.

Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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