Calabrio User Group Expands Agenda to Support Growing Demand as Customer-Led Board Drives Vision for Uniquely Collaborative User Community | Calabrio

Second regional event to take place at Calabrio World Headquarters in
Minneapolis, Minn., on July 15

Minneapolis, MN — The Calabrio User Group (CUG) Board of Customer Directors today announced an expanding agenda to accommodate growing interest from Calabrio users to network, learn and share insight into solutions that will have the greatest impact on their business. To support organizational growth of more than 500% over the past year, the CUG Board of Customer Directors have added two regional events, providing more opportunities for customers to collaborate with Calabrio product and services executives, and with each other.

The inaugural regional Calabrio User Group event took place on May 16th in Los Angeles, Calif., drawing customers spanning a dozen industries, and users with business and technical interests alike. As momentum builds, more than twice the attendees will converge in Minneapolis, Minn., next week at Calabrio’s dynamic new headquarters in downtown Minneapolis. The 2013 National CUG Meeting will be held in Miami, Fla., on September 15-18, 2013.

“Calabrio User Group meetings provide the opportunity to share business challenges and best practices with other companies, as well as collaborate with Calabrio teams,” said Alexander Wareham, Calabrio User Group board member and Planning and Analytics manager for AAA Western and Central New York.“Any CUG event is more than just a conference—it’s a knowledge community. We believe the way Calabrio has embraced and listened to the user community adds tremendous value to the overall solution and makes the company stand apart in the marketplace.”

The vision of the CUG community is for customers to experience a strong connection to their solution provider, and to each other. Each event includes access to specialized training, collaboration with product developers, peer networking and exclusive previews to upcoming Calabrio products. In 2012, more than 50% of product innovations were incubated from within the Calabrio User Group community.

“The hard work and dedication of the Calabrio User Group board has been essential in helping us to build an active user community that is uniquely connected to the Calabrio organization,” said Tom Goodmanson, Calabrio president and CEO. “Calabrio’s goal is to provide solutions that address real business needs in a simple and powerful way. We believe the most essential resource to help us drive that vision and deliver on that promise is our customers.”

About Calabrio User Group

Calabrio User Group (CUG) members include both business and technical users covering many contact center industries, such as government, healthcare, retail, banking, and manufacturing. The Board of Directors, comprised of Calabrio customers and Calabrio marketing and product management personnel, co-manages the Calabrio User Group. Members receive year-round access to tools, best practices, and product information from Calabrio. Additional information about CUG and its upcoming Regional Meetings and Annual Meeting can be found at

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at

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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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