Calabrio User Group Focuses on Analytics, Innovation, Contact Center Evolution and More at 2013 National Summit | Calabrio

Minneapolis, MN — Calabrio, Inc., a leading provider of  contact center workforce optimization software and analytics software, announced today the agenda for its 2013 Calabrio User Group (CUG) National Summit, held September 17-20, 2013, in Miami, Fla. During the Summit, customers will network and share experiences surrounding new technology, business challenges and opportunities, as well as take advantage of 1:1 learning. In addition, Calabrio customers will get an early glimpse and provide feedback on future Calabrio ONE products and features that help simplify and improve business process integration within the contact center.

Last year, CUG saw an impressive 200% increase in membership, and the knowledge community continues to add events and programs to support this significant growth. CUG offers customers a variety of regional opportunities throughout the year, in addition to the National Summit. These events enable CUG members to familiarize themselves with Calabrio’s latest product updates and announcements, as well as share personal ideas and experiences with other contact centers across the country.

“AAA values the opportunity to discuss business challenges, share best practices and interact with other companies and the Calabrio team,” said Alexander Wareham, planning and analytics manager for AAA of Western and Central NY. “It’s rewarding to partner with a company like Calabrio that welcomes customer feedback and is openly collaborative about future solutions.”

During the 2013 National Summit, attendees will have the opportunity to:

  • Share case studies on how customers are leveraging Calabrio Analytics applications for insight and business improvements
  • Attend workshops focused on contact center workforce management and quality management, business intelligence and best practices for leveraging Calabrio software
  • Hear a keynote from Tom Goodmanson, president and CEO of Calabrio, on Calabrio’s evolving vision of the industry, and ways that Calabrio will continue to expand value into contact centers next year and beyond
  • Experience an “Innovation Center” afternoon, where customers, consultant partners, and Calabrio’s own Innovation Center team will provide strategic insight for contact center practices
  • Participate in several networking and social events , including a charity event benefitting local Miami children

“At Calabrio, our customers’ insight and experience is a vital resource for developing simpler, more flexible software solutions for contact centers,” said Tom Goodmanson, president and CEO of Calabrio. “We’re thrilled to see CUG develop such a loyal and growing membership. The partnership we have with our customers has been a driving force behind our vision for the Calabrio ONE suite, which sets a clear standard for usability in the market.”

About Calabrio User Group

Calabrio User Group (CUG) members include both business and technical users covering many contact center industries, such as government, healthcare, retail, banking, and manufacturing. The Board of Directors, comprised of Calabrio customers and Calabrio marketing and product management personnel, manages the Calabrio User Group. Members receive year-round access to tools, best practices, and product information from Calabrio. Additional information about CUG and its upcoming Regional Meetings and Annual Meeting can be found at

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at

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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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