Calabrio User Group Grows by 200% and Gathers for ONE Hot Event | Calabrio

Minneapolis, MN — September 10, 2012 — Calabrio, Inc., a leading provider of contact center
workforce optimization and analytics software, today announced significant growth in its User Group membership, reaching a 200% increase from 2011 to 2012. Many of these new members will convene in Phoenix, Ariz., this week for “ONE Hot Event,” Calabrio’s 2nd Annual User Conference, to learn the latest news and roadmaps for Calabrio’s ONE® workforce optimization software suite, including the newly released Calabrio Speech Analytics as a fully-integrated application. Members will receive exclusive training, network with peers and collaborate on best practices and tips.

The Calabrio User Group (CUG) is a knowledge community that offers Calabrio customers the opportunity to learn about the latest Calabrio product updates and announcements, share personal ideas and experiences to influence the direction of future products, and exchange ideas and techniques with their CUG peers to maximize investments.

“At Calabrio, we consider our customers’ insight and experience to be a vital resource in developing smart contact center solutions that are user-centric,” said Tom Goodmanson, president and CEO of Calabrio. “Not only does our User Group provide our customers with access to others with similar environments and business challenges, but it offers them a direct link to Calabrio’s executive team, providing a shared understanding of their evolving business and technology challenges so we can help simplify them.”

During the 2012 Annual User Conference, Calabrio will welcome Paul Stockford, president of Saddletree Research, for a keynote address on the evolution of customer interaction dynamics and the crucial role that analytics and Web 2.0-based tools will play in allowing contact centers to keep pace. John Hernandez, VP & general manager of Collaboration Business Applications at Cisco, will speak on contact center trends and the required evolution of collaboration channels and technology for businesses to remain efficient and competitive.

Attendees will also have the opportunity to attend customer-led technical and business workshops focused on contact center recording capture architectures, business intelligence, and best practices for leveraging Calabrio software. Participating Calabrio customer session leaders include Allianz, AAA of Western and Central New York, Republic Services and Polaris. Additionally, attendees will visit a local customer’s training center to see first-hand how Calabrio products are being leveraged and receive exclusive training sessions and administration tips.

“As a member of the CUG Board, it was apparent users wanted to see the product in action,” said Edward Gardner, manager of back office support services for Desert Schools Federal Credit Union. “As a customer, Desert Schools Federal Credit Union understands the value of observing the product in a live environment and we look forward to sharing how we utilize the Calabrio ONE suite.  We are honored to be the host for the 2012 CUG Conference.”

CUG members include both business and technical users spanning numerous contact center industries such as government, healthcare, retail, banking, manufacturing and more, and is co-managed by a Board of Directors, comprised of Calabrio customers and Calabrio personnel. There is no cost to join the CUG, and members receive year-round access to tools and information that feature best practices, educational opportunities, interaction with Calabrio, and networking opportunities with other customers. Additional information about the CUG and its Annual Conference can be found at For information on Calabrio and
its ONE software suite, visit

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact
center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the
desktop toolset for each user – agents, supervisors, managers, knowledge
workers, and executives. Calabrio is a member of the Cisco Developer Network
(CDN), and a gold member of the Avaya DevConnect program. Find news and
information at

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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of
Calabrio, Inc. All other trademarks mentioned in this document are the property
of their respective owners.

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