Call Center Analytics 101–Everything You Always Wanted to Know
“Analytics” is one of the biggest buzzwords in the business world—and now the call center world is buzzing about it as well. Read more from National Community Media Alliance here.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.
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