Digital Done Wrong: What Self-Service Options Without the Right Omnichannel Strategies Mean for Retail CX
The retail industry is shifting dramatically, paving the way for companies to separate themselves from the competition by taking the right steps to exceed customer expectations. Read more from Total Retail here.
Digital Done Wrong: What Self-Service Options Without the Right Omnichannel Strategies Mean for Retail CX2019-01-082019-01-08https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.