Digital Done Wrong: What Self-Service Options Without the Right Omnichannel Strategies Mean for Retail CX
The retail industry is shifting dramatically, paving the way for companies to separate themselves from the competition by taking the right steps to exceed customer expectations. Read more from Total Retail here.
Digital Done Wrong: What Self-Service Options Without the Right Omnichannel Strategies Mean for Retail CX2019-01-082019-01-08https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.