Dimension Data to share key findings from annual contact center benchmarking report as part of Calabrio’s User Conference in August 2015
Minneapolis, MN — August 13, 2015 — Calabrio, a leading provider of customer engagement and voice-of-the-customer (VoC) analytics software, today announced that its long-time partner Dimension Data will participate as a top sponsor at Calabrio’s annual customer conference—Calabrio Customer Connect 2015, August 16-19. The event is the largest gathering of Calabrio customers, selected partners, company leaders and industry experts, and will combine Calabrio’s high-level product development vision along with more than 30 interactive learning opportunities.
Matthew Saskin, a principal consultant in Dimension Data’s consulting services organization, will share key findings from Dimension Data’s 2015 Global Contact Center Benchmarking Report. Widely respected as the most comprehensive study of its kind, the report is based on research conducted via survey of 901 participants, across six regions and 12 industry verticals. The session will also feature a panel discussion including Cisco Systems and other Calabrio partners on customer engagement trends facing the contact center. Calabrio President and CEO Tom Goodmanson will moderate the panel.
“We feel very fortunate to have Dimension Data sharing valuable insights from their Benchmarking Report with our customers given the comprehensive nature of their research,” said Goodmanson. “It’s the kind of thought leadership that informs the innovation that we strive for at Calabrio.”
About Calabrio Customer Connect 2015
Set for August 16-19 in at the Loews Minneapolis Hotel, Calabrio Customer Connect (C3) 2015 will include sessions chaired by industry experts, end-user presentations spanning multiple industries and numerous peer-networking opportunities.
More details and registration information is available at www.calabriocustomerconnect.com.
About Dimension Data and Calabrio
Dimension Data has been a Calabrio Platinum Plus partner since 2010. As global partners, the companies bring the best of breed customer engagement solutions to companies worldwide, including recent joint successes at several large global enterprises in the retail, healthcare and financial services industries.
About Calabrio, Inc.
Calabrio delivers customer engagement and voice-of-the-customer (VoC) analytics solutions that elevate the customer experience and drive strategic business growth. The integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a “Visionary” for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company is also a member of the Cisco Solution Partner Program the Avaya DevConnect Program.
About Dimension Data
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. https://www.dimensiondata.com/en-US. Visit us at Facebook and LinkedIn, or follow us on Twitter.
“DIMENSION DATA” and the Dimension Data logo are registered trademarks or service marks of Dimension Data.
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*Gartner, Inc. “Magic Quadrant for Customer Engagement Center Workforce Optimization” by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.