Future Contact Center: The Customer Experience Backbone
The technology landscape is changing, and organizations are adapting how they do business. Businesses are looking to leverage technology to get the most out of each department, and the contact center is no exception. The contact center previously operated in a silo, but new advancements in cloud and analytics technology are improving the accessibility of collected data, which in turn is significantly elevating the role and value of the contact center. Read more from this article.