Getting Real About Analytics: Only a Holistic Approach Will Work
In the era of digital transformation and omnichannel customer experience initiatives, businesses recognise the need to leverage analytics to understand rapidly evolving customer demands. Read more from Minutehack here.
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.