Guest blog: Are You Listening? Here’s what customers really want in 2019 – Rebecca Martin, CMO at Calabrio
We’re in the middle of the fourth industrial revolution. Thanks to technology like the Internet of Things (IoT) and artificial intelligence (AI), the digital, physical and biological worlds have converged. Read more from Field Marketing & Brand Experience here.
Guest blog: Are You Listening? Here’s what customers really want in 2019 – Rebecca Martin, CMO at Calabrio2019-01-232019-01-23https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.