How to Turn Black Friday Shoppers into Long-Term Customers
Marketers should use the shopping holiday to think about long-term retention, not just short-term sales. Here’s how to jumpstart the ability to create a customer for life. Read more from PerformanceIN here.
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.