True Cloud Vs Fake Cloud: What’s The Difference & Why It Matters

In his latest Article, Magnus Geverts of Calabrio discusses how to spot the difference between true and fake cloud solutions and why it matters for workforce optimisation (WFO) applications. Read more from Contact Centres here.

Alyssa Fishwick

Alyssa Fishwick manages PR and analyst relations for Calabrio. A background in corporate communications and copywriting at multiple international agencies has seen her work across a range of industries, including technology, travel, retail and financial services. Alyssa’s marcomms work within the realms of customer experience software began in the Workforce Management field as Content & Communications Manager for Teleopti, which was acquired by Calabrio in 2019, before taking up her current position at Calabrio.