Workforce wellbeing – what is it and why does it matter? - Calabrio

Stress is a major barrier to success, and it affects everyone. In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations. This first article outlines the key triggers for agents, supervisors and senior managers and shows why it pays to take a comprehensive approach to organisational wellbeing. Read more from Enterprise Times here.

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