As contact center analyst Sheila McGee-Smith laid out for us a year ago, workforce optimization and customer engagement solutions provider Calabrio has been on a march from the premises to the cloud. So, too, has workforce management (WFM) software maker Teleopti. Now they’re on the move together. Read more from No Jitter here.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.