As contact center analyst Sheila McGee-Smith laid out for us a year ago, workforce optimization and customer engagement solutions provider Calabrio has been on a march from the premises to the cloud. So, too, has workforce management (WFM) software maker Teleopti. Now they’re on the move together. Read more from No Jitter here.
No Jitter Roll: Five for Friday2019-06-112019-06-11https://www.calabrio.com/wp-content/uploads/2017/03/calabriologo-tm-red-rgb-2.pngCalabriohttps://www.calabrio.com/wp-content/uploads/2017/03/calabriologo-tm-red-rgb-2.png200px200px
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.