Sales Scripts Are Dead: The Case for Abandoning Them at Your Contact Center | Calabrio

Sales Scripts Are Dead: The Case for Abandoning Them at Your Contact Center

Consumers interact with companies via phone every day, so it’s important that brands deliver the right experience every single time. Whether a customer is dialing in for support or is the recipient of a marketing call, contact center agents are on the other end of the line trying to resolve issues, promote new products, or offer upsell opportunities. Read more here.

Start typing and press Enter to search

Send this to a friend