Self-Scheduling: Answer To Agent Stress In Contact Centres

Granted, these new ideas catered for the needs of the business but they were not flexible or easy enough for what agents really wanted; here are 7 ways to crack the code using agent self-scheduling. Read more from Contact Centres here.

Alyssa Fishwick

Alyssa Fishwick manages PR and analyst relations for Calabrio. A background in corporate communications and copywriting at multiple international agencies has seen her work across a range of industries, including technology, travel, retail and financial services. Alyssa’s marcomms work within the realms of customer experience software began in the Workforce Management field as Content & Communications Manager for Teleopti, which was acquired by Calabrio in 2019, before taking up her current position at Calabrio.