The 2019 resolution: Become a people-first organisation
From Blockchain, to IoT, to machine learning, 2018 has been a year of advancement in technologies that are changing the entire business landscape. Gartner predicts that, by 2020, technology will become a positive net job motivator, creating half a million new jobs. Read more from ITProPortal here.
The 2019 resolution: Become a people-first organisation2019-01-232019-01-23https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.