The breaking point: Keeping the human in customer experience
It’s clear that customers are driving brands to transform, and many organisations are turning to technology to make necessary CX improvements. Read more from The Directors Club here.
The breaking point: Keeping the human in customer experience2018-12-132019-01-08https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.