Thomas Goodmanson introduces us to Calabrio, before discussing the growing importance of data to the contact centre and the future of chatbots. Read more from Call Centre Helper here.
The CEO Interview: Thomas Goodmanson at Calabrio2019-01-082019-01-08https://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.pngCalabriohttps://www.calabrio.com/wp-content/uploads/main-logo-dark-v3.png200px200px
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.