Thomas Goodmanson introduces us to Calabrio, before discussing the growing importance of data to the contact centre and the future of chatbots. Read more from Call Centre Helper here.
The CEO Interview: Thomas Goodmanson at Calabrio2019-01-082019-01-08https://calsandbox.wpengine.com/wp-content/uploads/2017/03/calabriologo-tm-red-rgb-2.pngCalabriohttps://calsandbox.wpengine.com/wp-content/uploads/2017/03/calabriologo-tm-red-rgb-2.png200px200px
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.
Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.