Marketers are constantly looking for new ways to connect with customers and earn their loyalty. A recent report by Calabrio highlights just how much change marketers face every day: 81% of chief marketing officers (CMOs) say they have experienced digital disruption in the past 12 to 18 months compared to 59% of CEOs. Read more from Digital Marketing Magazine here.
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.