3 Ways Tech Can Help De-stress Your Contact Center Workforce

Levels of stress within the customer support workforce are higher and more intense than ever due to a variety of reasons, many stemming from the pandemic. This is especially true for contact center agents, who are navigating more channels, with new systems and solutions, while also dealing with customers who may show up already frustrated [...]

Webinar: Calabrio Speech Analytics – The Power of One

The average call centre only examines around 2% of their customer interactions. This is typically a manual process. “Analytics” is one of the biggest buzzwords in the business world-and now the call centre world is buzzing about analytics as well. Read more from Customer Service Manager here.