Contact Center Speech Analytics Software
Mine every conversation for actionable intelligence with AI-driven speech analytics
Pinpoint and analyze every crucial moment with AI-powered speech analytics tools. Automatically surface insights that improve customer experience, boost agent performance, and optimize efficiency.
Trusted by global brands
AI-powered speech analytics solutions
Conversation insights that lower costs and enhance experiences, right at your fingertips
Translate the complexities of agent-customer conversations into easy-to-understand metrics and clear insights on common complaints, barriers to service, agent knowledge gaps, and more.
Unlock conversation intelligence without limits using next-generation, GenAI-enabled speech analytics tools built to empower agents and engage customers.
Unlock the Strategic Value Hidden in Every Conversation
Your contact center handles thousands, even millions, of customer calls each year, each one packed with valuable insights about customer needs, product feedback, and agent performance.
Manually listening to even a small fraction of these calls is time-consuming, costly, and fails to capture the full picture—valuable intelligence remains locked away in unstructured audio data.
Calabrio’s AI-powered Speech Analytics changes the game. By automatically transcribing and analyzing 100% of your voice interactions, it surfaces the critical moments, trends, and sentiments hidden within every conversation. Transform call recordings from simple compliance records into a strategic goldmine, and drive value far beyond the contact center.

Use AI-driven contact center speech analytics software to:
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are trusted by millions of agents and counting because we help unlock the true voice of the customer and deliver what brands crave: engaging interactions, real data-driven intelligence, and sustainable growth.
Customer Reviews
Leading conversation intelligence tools built—and trusted—to enrich and understand human interactions
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.

