Product Features

Calabrio Advanced Reporting

See the Story Your Data Tells

comprehensive

Comprehensive

Integrate any data source, any data structure, any vendor—anywhere.

simple

Simple

Automated data collection, pre-built reports, intuitive ad hoc reporting—no data scientist required.

usable

Usable

Collaborate and share better data to drive better decision-making across the business.

Comprehensive

Create a central source of truth for customer interaction information.

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central-repository

Central Repository

Secure, cloud-based storage for your most valuable business data.

omni-channel-capture

Omnichannel Capture

Seamlessly blends data from every channel, including voice, Web, social media, chat and email.

business-systems-integration

Business System Integrations

Integrate with omni-channel routing systems, customer relationship management, human resource management and custom-built systems.

flexible-deployment-options

Flexible Deployment Options

Deploy on-premises, in the cloud or as a hybrid—whatever fits your organization’s needs.

scalable

Scalability

Lambda data processing architecture designed to handle massive quantities of real-time data from virtually any contact center system.

Pre-Built Integrations for a Shorter Time to Value

Utilize a robust set of out-of-the-box integrations with leading contact center systems—including tight integration with Calabrio ONE. Other pre-built third-party integration examples include:

Telephony ACDs

Aspect
Avaya
Cisco
Interactive Intelligence

 IVRs & Predictive Dialers

Avaya Proactive Contact
Avaya Voice Portal
Cisco Voice Portal
Genesys Voice Platform

Enterprise Software

Amazon
Microsoft
Oracle
Salesforce.com

Simple

Reporting tools that don’t require a degree in data science.

simple screenshot

automated-data-collection

Automated Data Collection & Transfer

Automated data collection workflows leverage pre-built data adapters to pull data from multiple contact center systems.

automated-reporting

Automated Reporting

Out-of-the-box functionality based on industry-specific best practices. Eliminate time, cost and errors from manual reporting.

user-friendly-control

User-Friendly Control

An intuitive, easy-to-use command center allows anyone to design, schedule, manage and interact with data.

customized-reports

Data Explorer

Create highly customized or ad hoc reports to fit unique business needs, working with everyday business terms you understand.

Usable

Collaborate and share better data to drive better decision-making across the business.

usable screenshot

create-rich-visualizations

Rich Visualizations

Simple charts and graphs turn complex data into easy-to-understand insights.

benchmarking

Benchmarking

Display real-time call center data alongside historical information to identify and act upon trends.

realtime-dashboards

Real-Time Dashboards and Scorecards

Deliver immediate feedback to boost employee engagement and make on-the-fly adjustments to operations.

central-command-center

Central Command Center

Managers from across the enterprise can access reports from a single online portal.

easily-share-reports

Easily Shareable

Share relevant reports and information with the click of a button. Export to Excel or PDF to enable collaboration anytime, anywhere.

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