Product Features
Calabrio Data Management
See the Story Your Data Tells
Comprehensive
Integrate any data source, any data structure, any vendor—anywhere.
Simple
Automated data collection, pre-built reports, intuitive ad hoc reporting—no data scientist required.
Usable
Collaborate and share better data to drive better decision-making across the business.
Comprehensive
Create a central source of truth for customer interaction information.
Central Repository
Secure, cloud-based storage for your most valuable business data.
Omnichannel Capture
Seamlessly blends data from every channel, including voice, Web, social media, chat and email.
Business System Integrations
Integrate with omni-channel routing systems, customer relationship management, human resource management and custom-built systems.
Flexible Deployment Options
Deploy on-premises, in the cloud or as a hybrid—whatever fits your organization’s needs.
Scalability
Lambda data processing architecture designed to handle massive quantities of real-time data from virtually any contact center system.
Examples of Pre-Built Integrations for a Shorter Time to Value
Utilize a robust set of out-of-the-box integrations with leading contact center systems—including tight integration with Calabrio ONE.
Other pre-built third-party integration examples include:
 ACD/CCaaS
Amazon Connect
Avaya
Cisco
Genesys
Enterprise Software
Amazon
Microsoft
Oracle
Salesforce.com
Simple
Reporting tools that don’t require a degree in data science.
Automated Data Collection & Transfer
Automated data collection workflows leverage pre-built data adapters to pull data from multiple contact center systems.
Automated Reporting
Out-of-the-box functionality based on industry-specific best practices. Eliminate time, cost and errors from manual reporting.
User-Friendly Control
An intuitive, easy-to-use command center allows anyone to design, schedule, manage and interact with data.
Calabrio Data Explorer
Create highly customized or ad hoc reports to fit unique business needs, working with everyday business terms you understand.
Usable
Collaborate and share better data to drive better decision-making across the business.
Enterprise CXI
Comprehensive, built-in dashboards deliver value to stakeholders across the enterprise including Marketing, Sales, HR, IT, Finance, and more.
Rich Visualizations
Simple charts and graphs turn complex data into easy-to-understand insights.
Benchmarking
Display real-time call center data alongside historical information to identify and act upon trends.
Real-Time Dashboards and Scorecards
Deliver immediate feedback to boost employee engagement and make on-the-fly adjustments to operations.
Central Command Center
Managers from across the enterprise can access reports from a single online portal.
Easily Shareable
Share relevant reports and information with the click of a button. Export to Excel or PDF to enable collaboration anytime, anywhere.
Ready for more?
