Back
Change Language
Book Demo

Calabrio Nordic WFM

Leading Contact Center Workforce Management Software

The complete solution for more accurate forecasting, simpler scheduling, and better customer experiences
  • Automate staffing forecasting and improve capacity planning.
  • Save time on scheduling and focus on what matters most.
  • Empower and motivate agents with intuitive self-service tools.
  • Optimize operational efficiency to deliver exceptional CX.

 

See It in Action

is now

Trusted By Leading Nordic Brands

Everything You Need For Forecasting And Scheduling That’s Quick, Easy, And Optimized

Leverage comprehensive workforce management software to unlock your team’s full potential and deliver incredible value to your customers.

Simplify forecasting and scheduling

Create smarter schedules—faster. Predictive forecasting and automated scheduling empower managers to complete complex, multiskill scheduling tasks in just minutes.

Set your schedules with ease

Save time with automated workflows

Offload admin tasks with intelligent automation. Accelerate approval workflows using advanced, rules-based logic. Give your managers more time to focus on agent coaching and engagement.

Set your schedules with ease

Meet evolving demands, exceed rising expectations

Don’t just adapt to volume changes in real time, anticipate them in advance. Automatically harness historical data so you’re prepared for spikes and lulls, and have the right agent in the right place at the right time—every time.

Set your schedules with ease

Engage and retain your agents

Empower employees with easy-to-use self-service scheduling solutions. Let agents take control of their work-life balance with intuitive tools in the convenience of a mobile app.

Empower & educate your team

Customers Choose Calabrio For Better, Easier Workforce Management

Transform Your Workforce Planning, Scheduling, and Management

Eliminate time-consuming tasks with intelligent automation and set accurate schedules with confidence

Predictive Forecasting

Optimize Staffing With Advanced Forecasting

Help workforce planners and analysts set more accurate schedules with predictive forecasting that understands your unique business. Advanced analytics and machine learning-driven automation mines historical data to:

  • Accurately forecast call volume and demand
  • Easily understand seasonality
  • Analyze short- and long-term trends
  • Anticipate even sudden changes
Omnichannel Scheduling

Speed Up Scheduling To Focus On What Matters Most

Eliminate hours of tinkering with schedules. Leverage Calabrio’s powerful scheduling-optimization engine to set accurate schedules across skills and channels in just minutes.

  • Comply with local regulations and labor agreements
  • Incorporate employee requests
  • Meet budgetary requirements and optimize costs
  • Deliver improved customer experiences
Intraday Schedule Adjustments

Detect And Correct Problems Immediately

Easily monitor and instantly react to changes in volume and adherence issues. Intelligent automation and customizable overviews help you maintain service-level targets throughout the day and seamlessly communicate with agents, no matter where they work.

Agent Self-Scheduling Tools

Give Your Employees Increased Flexibility And Control

Easy-to-use self-service scheduling streamlines shift planning and bidding, making it easier than ever to balance employee needs with customer demands. Calabrio My Time empowers employees with easy access to their schedules, keeps them in sync with managers and planners, and drives engagement for improved productivity and engagement.

AI-Driven Reporting & Analytics

Smarter Staffing And Planning Should Be Simple

Get AI-powered business intelligence tools right where you need them. Track your most important metrics in customizable dashboards. Break down silos with standardized reporting and easy sharing. Educate and motivate employees with scorecards, gamification tools, and more.

Calculate your ROI

See How Much You Can Save With Calabrio Wfm

Calabrio’s comprehensive workforce management solution can help your company unlock huge savings and an incredible ROI.

Lower your costs—and eliminate hours of wasted time—with optimized forecasting, scheduling, and planning, plus decreased attrition, more accurate reporting, and much more.

Use our free calculator to see how much you could save with Calabrio WFM.

Wfm Used By Millions Of Agents And Counting

Trusted by workforce planners worldwide

Calabrio’s easy-to-use tools are loved by teams looking to solve their hardest workforce planning challenges. That’s why time and again our award-winning software and commitment to customer satisfaction are recognized by trusted industry voices.

Product Demos

Experience The world’s Best WFM Tools For Yourself

Explore Calabrio’s powerful features that unlock simpler planning, staffing, and performance management

Demo Type

Feature

Watch all our demo videos and clickable interactive product demos.

Book a Demo

See Our WFM Solutions In Action

Explore how Calabrio tools have helped leading brands overcome workforce management challenges and achieve incredible results

Otto

The European retail giant used Calabrio WFM to modernize its contact center network and simplify forecasting and scheduling across millions of shifts.

Read full case study

Telia Company

See how Telia overcame contact center complexity, optimized its scheduling, and drove greater adherence with Calabrio’s automation WFM.

Read full case study

E.ON

Switching to Calabrio WFM helped E.ON eliminate tedious manual tasks and increase both customer and employee satisfaction—all while hitting its aggressive KPI targets.

Read full case study

Ready To Get Started?

Book a Demo

540 %

ROI

20 %+

Increase in Handle Time

40 %+

Decrease in Agent & Customer Effort

91 %

Customer Satisfaction