CONTACT CENTER PERFORMANCE MANAGEMENT SOFTWARE
Empower Your Agents and Coach with Confidence
Flip the script on traditional performance management with true visibility, consistency, and accountability in Calabrio Performance Management. Cut through the complexity and uncertainty by empowering both agents and leaders with a unified platform that reduces attrition, increases productivity, and optimizes customer outcomes.
GE Appliances used Calabrio ONE to drive a 25% decrease in agent attrition and a 25% increase in adherence.
Trusted by global brands
Interaction Analytics Demo
See how our advanced contact center analytics software works
Explore the customer interaction analytics suite to harness the power of your data.
Demo Type
Feature
- Performance Management
Unified Contact Center Performance Management
Achieve Peak Performance and Transform Your Contact Center Culture
High attrition is one of the most persistent—and costly—issues today’s contact centers face. With average annual rates frequently topping 30%, attrition can cost a 500-seat organization $2-3 million in direct and indirect costs each year.
That’s why Calabrio ONE Performance Management is more than software. It’s a comprehensive approach to developing talent, enhancing agent engagement, and delivering consistently superior customer experiences. Our end-to-end solution empowers you to overcome your biggest challenges and build a culture of performance that sticks.
CALABRIO PERFORMANCE MANAGEMENT
A Performance Management Solution That Drives Results
Calabrio provides a modern, unified contact center performance management software solution that’s intuitive for agents and supervisors with the power to scale for enterprise needs. We connect performance data, coaching actions, and business outcomes, ensuring your efforts translate into real-world results.
From Siloed Data to Seamless Performance Growth
Disconnected systems, manual workflows, and siloed surface-level insights are a drain on agent engagement and contact center growth. Calabrio Performance Management is a single source of truth for performance, enabling teams to track progress, measure coaching impact, and empower agents to drive meaningful improvements for customer experience.



Customer Stories
A trusted ally to leading brands that empower employees and maximize performance
Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.
Calabrio ONE Features
Suite-Wide Tools to Elevate Performance and Engagement
Drive agent success and operational excellence with a comprehensive suite that optimizes data-driven performance management and coaching, and seamlessly integrates into your daily workflows.
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are trusted by millions of agents and counting because we help unlock the true voice of the customer and deliver what brands crave: engaging interactions, real data-driven intelligence, and sustainable growth.
Customer Reviews
Trusted, leading-edge tools that enrich and understand human interactions
Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.