Workforce Management Suite to Improve Engagement | Calabrio ONE

Meet Grant.
Intraday Automation Reimagined

Make your next recruit a chatbot for optimized employee self-service

Who is Grant?
I will be your personal assistant to help your organization achieve a better working experience for all by using Microsoft AI technology for Intraday Automation and enhanced employee self-service

Explore how Grant will help empower your employees and optimize your operations with AI-driven bot technology by examining some of the challenges Grant will solve.

Manager

“My focus is ensuring our customers are satisfied and our costs are low. It’s hard to do that when struggling with high attrition and low engagement.”

WFM Planner

“I don’t have an easy way to notify people quickly when we’re overstaffed and time off is available. I’m always seen as the bad guy when it comes to employee requests.”

Employee

“I don’t have enough vacation accrued to take a few hours off. I feel trapped with so little flexibility. Other people get to leave early or work overtime, why don’t I get the same opportunity?”

Let’s see how Grant can help

“My goal is to help employees feel empowered while at the same time helping the contact center close any staffing gaps. Let’s see how I can help.”

Life with Grant

Empower your Employees and Optimize your Operations with AI-driven bot technology

Work-Life Balance

Work-life Balance
Grant will let employees know when they can get voluntary time off or earn extra money by working overtime. Grant automatically sorts these requests if employee accepts

Intraday Automation

Intraday Automation
​Based on staffing levels, Grant will provide each employee with individual request suggestions, suited to their profile and schedule

Customer Experience

Customer Experience
​Grant helps company’s meet customers in the right place, at the right time with the right people who feel empowered with more freedom in their working day.

Lower Costs

Lower costs
​The WFM team and organization can achieve more flexible intraday planning with lower staffing costs.

Grant is an intelligent bot that leverages Microsoft’s bot technology to deliver better self-service experience for employees, a more streamlined process for internal communication, and intraday operations that are both flexible and efficient.

Meet your agents new co-worker, who can help out with essential workforce management tasks such as granting and denying agent requests, as well as making the switches! Teamed with our MyTime Mobile App, your agents have access to powerful self-service possibilities to help increase their engagement and loyalty.

Contact Center
Manager

I want to run a flexible organization where people want to work. It’s hard to meet customer expectations with our current attrition levels.”

Our self-service and dynamic scheduling technology will match the dynamism of your operations, fostering a more flexible, desirable working environment that meets the needs of your employees.

Workforce
Planner

I feel overwhelmed with the amount of time I spend processing scheduling requests. I want to be seen as fair and helpful, but I don’t have the technology or time.”

Incorporate powerful technology into your WFM processes via self-service Agent tools and automated contact center platform connectors to streamline forecast creation, schedule generation and communication processes.

Customer Service
Representative

There is no flexibility in my schedule, and I don’t have a lot of influence on my career path.”

Engage employees with timely feedback and gamification tools to foster growth and development, while providing the flexibility they expect to have an effective work-life balance.

IT Operations Manager

There is no flexibility in my schedule, and I don’t have a lot of influence on my career path.”

Engage employees with timely feedback and gamification tools to foster growth and development, while providing the flexibility they expect to have an effective work-life balance.

Dig deeper

See the full functionality and features of a truly complete WFM solution.

Smart Scheduling & Dynamic
Employee Engagement

It’s time for a modern approach to workforce
management. Hone forecasting, streamline
scheduling and administration and free managers
to focus on adding value. Engage employees with Dynamic
Scheduling, timely feedback and gamification tools.
Put the right people in the right places. Empower
them to work smarter. Deliver a consistent and
outstanding customer experience.

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