Customer Experience Strategies for the Public Sector | Calabrio

CALL CENTER TOOLS FOR PUBLIC SECTOR SUCCESS

CALL CENTER TOOLS FOR PUBLIC SECTOR SUCCESS

Solutions That Amplify the Voice of the People

We help you understand all support interactions. Our cloud-based software connects everything your contact center needs: call recording, quality assurance, performance coaching, workforce management, analytics and data management. As the foundation of a citizen-centric contact center, our full suite is a trusted ally for enriching community connections. Use it to increase efficiencies, slash overhead costs and boost Net Promoter Scores without sacrificing security or compliance. Contact us to unlock flexible pricing options, and start investing in smart solutions to your biggest challenges.

Solutions That Amplify the Voice of the People

We help you understand all support interactions. Our cloud-based software connects everything your contact center needs: call recording, quality assurance, performance coaching, workforce management, analytics and data management. As the foundation of a citizen-centric contact center, our full suite is a trusted ally for enriching community connections. Use it to increase efficiencies, slash overhead costs and boost Net Promoter Scores without sacrificing security or compliance. Contact us to unlock flexible pricing options, and start investing in smart solutions to your biggest challenges.

Strengthen Your Communities

 

Make informed decisions & increase engagement for the communities you serve. Learn more about how we can help state and local government and special divisions meet their unique challenges.

Enhance Human Connections

 

Boost enrollment and build stronger relationships. Learn how to pinpoint students’ key concerns and uplift your contact center as a campus
ambassador.

Build Confidence and Trust

 

Deliver secure and scalable services to citizens while meeting data security and compliance standards. Explore our cost-effective solutions for
ederal agencies.

Strengthen Your Communities

 

Make informed decisions & increase engagement for the communities you serve. Learn more about how we can help state and local government and special divisions meet their unique challenges.

Enhance Human Connections

 

Boost enrollment and build stronger relationships. Learn how to pinpoint students’ key concerns and uplift your contact center as a campus
ambassador.

Build Confidence and Trust

 

Deliver secure and scalable services to citizens while meeting data security and compliance standards. Explore our cost-effective solutions for
ederal agencies.

A FULLY INTEGRATED WORKFORCE PERFORMANCE SUITE.

Calabrio ONE

Call Recording

Capture and retrieve every call quickly and accurately.

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Quality Management

Evaluate every citizen interaction to gain powerful insights.

red graphic depicting workforce management in the cloud suite

Workforce Management

Improve predictability and performance to optimize staffing.

red graphics showing analytics within the cloud suite

Calabrio Analytics

Synchronize data for unprecedented visibility and control.

Invest in Your Agents for Better CX

Taking care of your agents is good business. To boost citizen satisfaction, you must know how your agents feel – especially when retention and recruitment are down. Learn how to harness your existing data to uncover agent skill or behavior gaps that affect CX.

Uncover Customer Sentiment and Share Critical Insights / Empower Your Workforce

Take advantage of improved customer satisfaction and optimized agent performance when you use Calabrio ONE software. Read the “Calabrio ONE: Built for the Modern Contact Center” brochure to learn how contact centers – big or small – have harnessed the power of our true-cloud, unified suite.

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