Contact Center Quality Management & Analytics Calculator

See how much your contact center can save with automated quality management and customer interaction analytics.

Build better brand experiences with Calabrio Quality Management and Analytics. By inputting just a few key metrics, the QM and Analytics ROI Calculator will demonstrate the potential savings your company can unlock with the help of better contact center quality management and interaction analytics solutions.

Why Better Quality Management and Interaction Analytics Are Key to Contact Center ROI

Every single day, a tremendous amount of data streams into your call center. Contained in that massive store of multichannel interaction data is the true, unfiltered voice of your customer. Yet without the right tools, too many contact centers leave the vast majority of their interaction data unexamined—and those invaluable voice-of-the-customer insights go undiscovered.

Calabrio’s automation-driven quality management tools and interaction analytics software give today’s contact centers what they need to extract—and act upon—the voice of their customers.

Boost Agent Engagement and Execute Customer-Centric Strategies

Build Better Brand Experiences

Calabrio QM gives you a single source of truth for customer interaction and agent performance data—and tools to quickly understand and elevate CX.

Drive More Personalized CX

Listen to what your customers have to say about your brand—and use the insights to offer more personalized, proactive service.

Unlock Operational Excellence

Empower and engage your agents to offer exceptional experiences. Pinpoint bottlenecks that slow you down and intelligently automate time-consuming processes.