Creating an Intelligent Contact Center

Contact centers, often a customer’s main point of contact with your company, are key to ensuring that customers have a positive experience. That’s why adding intelligence to your contact center can help you turn an average contact center into an exceptional one.

In this webinar-on-demand from Smart Customer Service, Calabrio’s Director of Innovation, Brad Snedeker, shares how contact center analytics can help you:

• Improve customer experiences
• Streamline the customer journeys
• Maximize agent experience and effectiveness

Watch now to learn specific strategies that will help you generate more positive customer experiences by adding intelligence to your contact center.

BRAD SNEDEKER
Director of Innovation, Calabrio