In today’s increasingly competitive landscape, customer service has become a key point of competitive differentiation – essential to brand and customer loyalty. As consumer behavior shifts away from the phone to digital options, savvy retailers are working to streamline the customer journey across all channels.
In this roundtable webinar, Calabrio and Infinite Green lead a discussion about the business value created by designing and executing quality omni-channel interactions.
Complete the form at the right to learn:
Brad Snedeker, Innovation Center Manager, Calabrio
Jon Blum, Chief Illuminator, Infinite Green
Ryan Vaughn – Service Cloud/Omni-Channel Retail, SalesForce
Graeme Bell – Founder/Retail Expert, Planet Twig