Top Strategies for Customer Service Optimization

Best-in-class contact centers are highly optimized. They know that by making the best use of their agents’ skills, availability, and time while working will yield the best results for the business and its customers. See if your organization is optimized for today’s highly demanding customer interactions.

In this webinar on demand you will learn how to:

• Pinpoint front-office processes that prevent optimal customer service.
• Improve omnichannel engagements between your agents and customers.
• Identify the support needs of the different types of customers, channels, and employees.
• Automatically route, allocate, and prioritize omnichannel interactions to the right agent.
• Drive happy employees, which lead to happy customers.
• Implement best-in-class retention tips and strategies.
• Take advantage of your full technology package.
• Leverage data to improve processes and your efficiencies and effectiveness.

KATHIE WORMAN
WFM Consultant