The Contact Center Agent of Tomorrow | Tech Note

The Contact Center Agent of Tomorrow

Contact Center agents operate at the crossroads of technology and human nature. Download this Tip sheet to learn the 8 contrasting qualities agents need to meet evolving demands.

Download: The Contact Center Agent of Tomorrow

Can your WFO provider also give you the insights you need to improve employee engagement?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

Dig into more great content.

STEPPING UP TO THE SECURE CLOUD

Security used to prevent contact centers from moving to the cloud. Now, it’s a reason to switch. Learn why 83% of all data center traffic will be cloud-based by 2019.

The Definitive Guide to the Modern Contact Center

Learn how contact centers are turning to innovative technologies to increase customer retention, empower agents and deliver measurable business value.

How to Succeed with Contact Center Analytics

Learn how analytics can help uncover customers needs, identify factors causing negative experiences and reduce agent turnover.

The Path to Better Contact Center Reporting

As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management.

Start typing and press Enter to search

Send this to a friend