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Visualizing Contact Center Analytics in Action

Can your WFO provider also give you the insights you need to improve customer experience?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

Dig into more great content from Calabrio.

2020 Analytics Competition: Predictive analytics helps ICCU increase NPS by nearly 20% in only two months

With actionable data and real-time analytics at their fingertips, agents are empowered to self-assess their customer interactions.

2020 Analytics Competition Winner: Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Analyzing hold times among new agents helps Thomson Reuters pinpoint training opportunities.

2020 Analytics Competition: Bluegrass Cellular Nearly Halves Escalated Calls

Improving agent apologies decreases formal customer complaints by 43%, while growing rep satisfaction by 26%.

2020 Calabrio Analytics Competition: 3 Award-Winning Analytics Success Stories

Check out how the winners of the second annual Calabrio Analytics Competition were able to improve NPS, decrease hold times and lower customer escalations with Calabrio Analytics.

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