Q&A on Using Analytics to Manage and Respond to Crisis
A Helpful Guide Based on Common Questions and Lessons Learned
Calabrio hosted a webinar on how to use analytics to manage and respond to crisis. We hope this collection of common questions will help develop your analytics strategy in this challenging time.
This resource will be updated as new questions arise, and we hope it can offer some inspiration during these challenging times.
Calabrio Analytics enables you to capture 100 percent of your customer conversations (regardless of channel), and know what has actually been said and how agents are performing.
Proven Strategies to Drive Business Value. Learn a deeper understanding of the three distinct types of modern contact center analytics tools .
Watch the webinar on-demand to learn: How a real customer saved millions of dollars and improved CSAT using AI behavioral analytics.