Q&A on Using Analytics to Manage and Respond to Crisis
A Helpful Guide Based on Common Questions and Lessons Learned
Calabrio hosted a webinar on how to use analytics to manage and respond to crisis. We hope this collection of common questions will help develop your analytics strategy in this challenging time.
This resource will be updated as new questions arise, and we hope it can offer some inspiration during these challenging times.
Expert Q&A: Rapid Shift to Work From Home
Many of our customers have rapidly moved their workforce to a home-based model, either temporarily or permanently. But moving contact center operations to a remote setup can be a challenge—especially when it must be done fast. Calabrio brought together a team of experts who shared real-world actionable advice on how to quickly (and successfully) implement a work-from-home migration.