By integrating their payroll system with Calabrio, Apple Leisure Group (ALG) Vacations has seamlessly synchronized PTO, employee absenteeism, and paid out-of-office time management. Directly aligning these workforce management processes with payroll has saved supervisors 50 minutes each week.

The API used by ALG Vacations automates daily callouts by connecting the organization’s absenteeism IVR to Calabrio, resulting in an impressive three-hour daily reduction in schedule updates. Additionally, this integration empowers supervisors to upload tech issues, coaching sessions, and team meetings via an online form, saving 30 minutes daily for both supervisors and analysts. Consequently, the scheduling error rate has plummeted tenfold.

The Innovator truly stretches the boundaries of Calabrio’s potential, unveiling novel and imaginative applications that others can also leverage. This year’s winner – Apple Leisure Group Vacations – showcased a stroke of scheduling genius by allowing agents to make calls through the IVR that seamlessly integrate with Calabrio WFM!