Calabrio Quality Management
The one-stop solution for performance and quality improvement.
The Right Tools to Improve Quality and Performance
Every interaction in your contact center presents an opportunity to strengthen a customer relationship, build loyalty and drive sales. That’s why it’s so important to continually evaluate your agent conversations and identify opportunities for training and improvement.
Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center—so you can monitor, evaluate, and improve quality.
Watch the demo to learn how Calabrio Quality Management makes it easier to:
- Identify the customer interactions that provide the best insight into performance and streamline evaluation, making the most of each evaluator’s time
- Search for and share customer interactions that should be reviewed by evaluators, managers and agents
- Deliver timely feedback to drive employee engagement and self-improvement
Whether it’s delivering a more consistent user experience, increasing first-call resolution or improving agent efficiency and performance, Calabrio Quality Management helps you meet your business goals your way—and deliver measurable results.